Product Care Leaflet A4

Product Care & Guarantee

Product Care

Do’s

Don’ts

Acrylic baths or shower trays, plastic bath panels

Clean immediately after use to stop a build up of dirt and scale. Use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water and dry with a clean soft cloth.

Fix dripping taps - this stops stain and limescale build up.

Never leave soap/shampoo pools - these can cause permanent stains.

Do not use any cleaner that contains bleach, perfume and/or colourants.

Minor scratches and abrasions can be polished out with a mild polishing compound. Products with matt finishing are not repairable. In case of damage to the surface, please call the After Sales team for an appropriate evaluation.

Never let cigarettes/flames near - plastics can burn and melt.

Solid Surface baths and shower trays

Never use household chemicals - a range of products such as paint stripper, nail varnish remover, household bleach, perfume, aftershave or strong disinfectant can damage plastics

Steel baths

Clean immediately after use to stop a build up of dirt and scale.

Use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water.

Never use any bathroom limescale remover/mousse or any acidic or alkali cleaner unless it has been specifically recommended in the bath instructions as suitable for steel baths.

Do not use any cleaner that contains bleach, perfume and/or colourants.

As a manufacturer, we do not recommend the use of any scouring products or cream cleaners.

Fix dripping taps - this stops stain and limescale build up.

Vitreous China

Clean immediately after use to stop a build up of dirt and scale. Occasional use of bleach to remove stubborn stains is acceptable. Use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water and dry with a clean soft cloth.

Occasional use of mild bathroom limescale removers is acceptable. Use in accordance of the cleaning products recommended guidelines, rinsing off well with plenty of water immediately after use. Please always leave the seat and cover up whenever strong cleaning products are left in the toilet bowl. Refer to toilet seat care instructions.

Do not put bleach products in the cistern - this can damage the internal fittings. Do not use blue loo products in cisterns as this can also damage the seals and fittings.

Never mix different cleaners in the WC - they can react to give off poisonous gases. Take care to avoid contact with metal on ceramic sanitaryware such as watches, razors etc. as this will cause metal marks.

Never leave strong cleaners or bleach in overnight or for long periods.

Chrome fittings (taps, seat hinges, showers, bath grips, shower enclosure frames and bath screens) Silk Black fittings including powder coated finish on enclosures, bath screens, accessories, taps & mixers, shower valves, kits & showering ancillary

Clean immediately after use to stop a build up of dirt and scale. Clean Chrome and Silk Black bathroom taps and showers clean with warm water containing a few drops of washing up liquid - rinse well immediately and dry with a clean soft cloth.

Never use abrasive, scouring powders or scrapers.

Never leave strong cleaning agents containing alcohol, ammonia, hydrochloric acid, sulphuric acid, nitric acid, phosphoric acid or organic solvents for a long period of time or overnight. Use of incorrect cleaning products / methods may result in surface damage, which is not covered by the manufacturer’s guarantee.

Avoid scratching the finish - scratches can be a source of corrosion.

Brushed Gold fittings (taps, showers)

Use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water and dry with a clean soft cloth.

Do not use any cream cleaner or scourer.

Do not allow contact with any household chemicals or bleaches.

Never use any limescale remover/mousse, on or near the finish.

Avoid scratching the finish - scratches can be a source of corrosion.

PVD fittings and fixtures - Magnetic Grey, Silver Storm and Brushed Gold

Wooden WC seats

Use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water and dry with a clean soft cloth. Use furniture polish occasionally in accordance with manufacturers’ instructions. To retain the best quality finish, remove any spillage soon as possible.

After cleaning, leave the lid open to allow the seat to dry thoroughly to avoid any moisture build up. An application of light furniture polish on occasion will maintain a quality finish.

Never use bleach or bleach based, perfume or cleaners that contain colourants on seats or hinges. Lift up seat and ring if bleach is to be used on the seat and cover.

Plastic WC seats

Clean immediately after use to stop a build up of dirt and scale.

For both plastic and seat hinges, use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water and dry with a clean soft cloth.

Never let cigarettes/flames near - plastics can burn and melt.

Never use household chemicals - a range of products such as paint stripper, nail varnish remover, household bleach, perfume, aftershave or strong disinfectant can damage plastics.

Do not use any cleaner that contains bleach, perfume and/or colourants.

Glass

Use warm water containing a few drops of washing up liquid and rinse immediately with plenty of water and dry with a clean soft cloth.

Do not use any cream cleaner or scourer.

Do not allow contact with any household chemicals or bleaches.

Never use any limescale remover/mousse, on or near the finish.

Avoid scratching the finish - scratches can be a source of corrosion.

Furniture

Wipe bathroom furniture using a soft clean cloth, moistened with some warm water containing a few drops of washing up liquid and dry with a clean soft cloth. Wipe metal surfaces using a soft cloth moistened with some warm soapy water and dry with a clean soft cloth.

Use a clean soft cloth and a non-abrasive stainless steel cleaner to clean stainless steel components. Spray the cleaner onto the cloth and then wipe the item. Please ensure efficient ventilation and extraction in the bathroom to maintain your furniture’s quality and appearance.

Furniture surfaces should not remain covered by pools of water or exposed to moisture for prolonged periods. Wipe the surfaces using a dry cloth. All surfaces have limited UV resistance. Constant exposure to UV radiation may result in discolouration. Avoid contact with abrasive, pointed or sharp objects. Remove chemicals such as hair tints, descaling agents, nail polish remover, perfumes, etc. from furniture surfaces immediately.

Do not use any abrasive or acidic cleaners or cleaning products containing solvents or grease. Always wipe dry. If you are using a cleaning product, check the label to make sure it is suitable for the material you intend to clean. Test the product in an inconspicuous place before using it for the first time. After each use, we recommend that you rinse off any soap marks and dry the surface carefully using a soft, clean cloth. This will help to preserve the glossy sheen of your Ideal Standard product and prevent water marks.

All products manufactured or supplied, are designed to give many years of reliable service provided they are properly maintained and cared for.

Ideal Standard pursues a policy of continuing improvement in design and performance of its products. The right is therefore reserved to vary specifications without notice. While great care has been taken to ensure accuracy of all prices, product codes, descriptions and dimensions, Ideal Standard reserves the right to correct errors.

Guarantee

Lifetime Guarantee on all ceramic products.

Taps & mixers, shower valves (standard electrical components included*), kits & showering ancillary, bath panels, furniture, IDEALSOLID ® shower trays, accessories, grab rails, WC seats, standard electrical fittings and cistern fittings and plastic cisterns. *Exclusions on some electrical components may apply. See below for more information or contact our customer care team for details. Silk Black powder coated finish on enclosures, bath screens, accessories, taps & mixers, shower valves, kits and showering ancillary. All flush-plates and any electrical components within our mirrors and cabinets. Standard gauge steel baths.

Idealform and Idealform Plus+ acrylic baths. Acrylic capped stone resin shower trays, all shower trays must be flood and drain tested immediately after bedding the tray.

All shower enclosures, bath screens, solid surface baths and in-wall frames (frame only). Cistern fittings and plastic cisterns have a 5 year guarantee. Parts and seals are subject to normal wear and tear through usage and are therefore covered for two years from installation. See below for more information.

Idealclean glass coating.

1

Our confidence in the quality and reliability of Ideal Standard products enables us to guarantee many of them for a lifetime.

This guarantee does not affect your statutory rights. Products must be installed, used and cared for in line with our fixing instructions and local water byelaws. Access to our products for installation, service or repair, and any costs relating to this, is the owner or installers’ responsibility. Cistern diaphragms, seals and shower seals are subject to normal wear and tear through usage and therefore not included within their parent product guarantee time-frame. These components will need maintenence and replacement over the lifetime of the parent product. Non glass or metallic spare parts (e.g. seals and bearings) are subject to normal wear and tear through usage and are therefore covered on all products for two years from installation. These parts will be chargeable thereafter. Such parts are available for purchase through our parts supply service - www.fastpart-spares.co.uk.

Our guarantee is offered on all products that have been used in the manner for which they were intended and does not apply to any products that have been misused or abused. Products must be thoroughly checked prior to installation. In the unlikely event the product fails within the guarantee period, we offer spare parts to resolve the issue, or where appropriate a full replacement or nearest alternative.

Conditions Please refer to our Guarantee Policy (QR code) for full conditions.

This covers products in domestic use by the consumer and not commercial or business use.

Applies to UK and Republic of Ireland only.

Proof of purchase is required in the event of a claim. Guarantee runs from date of original purchase not date of any subsequent repairs or replacements supplied.

You should keep dated proof of purchase as the evidence required to make a claim.

To claim: contact our Customer Care Department on 01482 496318.

Liability is limited to individual products and does not cover consequential loss or damage on installation.

Contact us Monday to Thursday 08:30 - 17:00 Friday 08:30 - 16:30 01482 496318 or email customercare@idealstandard.com

Ideal Standard / Armitage Shanks The Bathroom Works, National Avenue, Kingston Upon Hull, HU5 4HS 01482 346461 www.idealstandard.co.uk www.idealspec.co.uk

Scan to view our Guarantee Policy