Contact Matrix - External Independents
Let us help you! This handy contact matrix is designed to help you identify who you need to speak to at Ideal Standard and to ensure you get the support you need as soon as possible.
Contact Matrix
Let us help you! This handy contact matrix is designed to help you identify who you need to speak to at Ideal Standard and to ensure you get the support you need as soon as possible.
AUGUST 2023
Pre-Order Support Internal Sales & Bid
QUICK CONTACTS
REASONS FOR CONTACT
ADDITIONAL INFO
As you may be aware, we have re-structured our internal departments to ensure a customer centric approach and better alignment with our external sales teams. Our Project Pricing team are here to assist with any questions you may have regarding project pricing. In the past you may have emailed or called individuals within the team. In order for us to provide the best service, it is important that you use the contact routes to the left as we have implemented a new system which allows us to track work in and monitor our quality and speed of response. It also means that anyone within the team can see the status of any ongoing conversations / emails.
• New project pricing
estimating@idealstandard.com
• Request an amendment to existing quotation
• Request an update of an expired quotation
01543 413414
• Confirmation of when you are starting to supply the site
01543 413433
Phone lines are open:
Monday to Thursday 8.30am-5pm
Friday 8.30am-4.30pm
SECTION LINKS
Order Fulfilment Independents & Ireland
QUICK CONTACTS
REASONS FOR CONTACT
ADDITIONAL INFO
As you may be aware, we have re-structured our internal departments to ensure a customer centric approach to customer service and better alignment with our external sales teams. The Independents & Ireland Order Fulfilment team are here to deal with any query you have related to your orders or potential orders. In the past you may have emailed or called individuals within the team. In order for us to provide the best service, it is important that you use the contact routes to the left as we have implemented a new system which allows us to track work in and monitor our quality and speed of response. It also means that anyone within the team can see the status of any ongoing conversations / emails.
• Proposed new orders (contract, standard and showroom displays)
independents@idealstandard.com
• Availability and price enquiries
01482 496259
• New orders (contract, standard and showroom displays) • Order queries (contract, standard and showroom displays)
• Delivery queries
• Reporting damages or faulty product on deliveries (uninstalled)
• Returns
• Anything else relating to a potential order, or order which has been placed
Phone lines are open:
Monday to Thursday 8.30am-5pm
Friday 8.30am-4.30pm
SECTION LINKS
After Sale Support Customer Care
QUICK CONTACTS
REASONS FOR CONTACT
Residential
Product Information
Warranty Support
• Provide technical product information pre and post sale • Provide product related regulations / standards information eg WRAS, TMV, BREEAM etc
• Investigation & diagnosis of in-warranty claims, residential & commercial • Provision of spares and full products to resolve issues where appropriate • Fleet of Service Engineers to investigate and remedy on-site issues
customercare@idealstandard.com
01482 496318
Commercial
• Product identification
aftersalesnonresi@idealstandard.com
Installation Support
Additional on site support
• Advice on how to fit Ideal Standard products
• Provision of technical training, residential & commercial
01543 413233
• Provide templates
Product Information
• Product specification support, joint visits
• Provide instructions / videos / guides
productinfo@idealspec.co.uk
01543 413204
Republic of Ireland
customercareROI@idealstandard.com
0845 1223437
Phone lines are open:
Monday to Thursday 8.30am-5pm
Friday 8.30am-4.30pm
SECTION LINKS
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