Contact Matrix - External Independents

After Sale Support Customer Care

QUICK CONTACTS

REASONS FOR CONTACT

Residential

Product Information

Warranty Support

• Provide technical product information pre and post sale • Provide product related regulations / standards information eg WRAS, TMV, BREEAM etc

• Investigation & diagnosis of in-warranty claims, residential & commercial • Provision of spares and full products to resolve issues where appropriate • Fleet of Service Engineers to investigate and remedy on-site issues

customercare@idealstandard.com

01482 496318

Commercial

• Product identification

aftersalesnonresi@idealstandard.com

Installation Support

Additional on site support

• Advice on how to fit Ideal Standard products

• Provision of technical training, residential & commercial

01543 413233

• Provide templates

Product Information

• Product specification support, joint visits

• Provide instructions / videos / guides

productinfo@idealspec.co.uk

01543 413204

Republic of Ireland

customercareROI@idealstandard.com

0845 1223437

Phone lines are open:

Monday to Thursday 8.30am-5pm

Friday 8.30am-4.30pm

SECTION LINKS